We are confident with the quality and design of our products. But aesthetic could vary from person to person. If you are not satisfied with your purchase, we will provide you with the best customer support.
Return & Refund
We accept returns within 14 days from the day when the package is delivered. Simply follow the steps below:
Step 1: contact customer service (firstname.lastname@example.org), indicating the item(s) and the reason why you want to return.
Step 2: After you receive the return instructions from us, pack the items you want to return.
Step 3: Drop off your package at the local post office.
Step 4: We'll issue the refund to your original payment account after step 3 (usually 5 days). Once your refund has been issued, you will receive a confirmation email.
Step 5: The refunded money will be back to your account within 1-3 business days.
|Situations||If Refundable||Shipping Cost At|
|We sent the wrong item/size/color||Yes||Happy nocnoc|
|Items are damaged or missing||Yes with proof||Happy nocnoc|
|Quality issue||Yes with proof||Happy nocnoc|
|Bought the wrong item/size/color||Negotiable||Buyer|
Note: The original shipping fee and insurance are non-refundable.
US customers please return to:
Address:USHOUA Warehouse, Suit 200, 5880 West Fuqua Street,Huston, TX, United States
UK customers please return to:
Leicester Commercial Park Unit 1, Dorsey Way, Enderby, Leicester, UK LE19 4DB
Tel: 03330151951, 07483441562
CA customers please return to:
6751 Elmbridge way, Richmond, BC, CANADA, V7C 4N1
AU customers please return to:
Block G2 391 PARK ROAD REGENTS PARK, REGENTS PARK, New South Wales, Australia, 2143
FR customers please return to:
8 Rue de la patelle Batiment 3 Entrée 310, Saint-Ouen-l'Aumône, Val-d'Oise, France, 95310
DE customers please return to:
Albert-Schweitzer-Str 1, Grolsheim, Rheinland-Pfalz, Germany, 55459
Customers from other countries please directly contact our CS team for return label.
- Non-refundbale items: lingerie & sleepwear, swimwear, diapers, wet wipes, baby supplies, and accessories (except scarves, bags, and blankets).
- Returned items must be in unused condition with the original packaging . We do not accept returned item that has been worn, damaged, washed, or altered in any ways.
- Clearance items (will be notified on our website) or free gifts cannot be returned.
- We do not accept returned items that haven't followed our intructions.
- We do not offer Freight To Collect (FTC) service for the returned items.
Any Questions about your order please contact: email@example.com (24-hr reply on week days, 48-hr reply on weekends)
1. Do follow our return instructions sent by customer service staff. Please do not send back to the address on your package on your own.
2. If you don't receive a reply in time as promised, you may need to check your spam folder.